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Showing posts with the label Developing Listening Skills

Active Listening Skills

In today’s fast paced world, communication is extremely important. In fact, in business it is critical. However, communication is equally important at home when interacting with your own near and dear ones. It is also important during social interactions, when you meet people. There is no doubt that your speech should be very articulate. The speech will communicate the ideas that you want to convey. However it is even more important to be an active listener!

Communication is always is a two way process. Your articulate speech will go in vain if you are not listening to the person you are speaking to. You can even listen to the person with your eyes. Body language tells all. Facial expressions clearly denote whether the opposite person is listening to you or not. This means that the best vocal capabilities will not be effective until these are matched with equally attentive listening abilities.


Now let us examine how to be a good listener. Some of the qualities of a good …

Are you Listening?

While talking on the telephone often you ask the listener - "Are you Listening?" If there is no sound of response such as 'hmm', 'yes', 'please go ahead', 'I understand', etc. you tend to feel that your words are falling on deaf ears. More so when you are negotiating on the telephone.

But what happens when you talk face to face?

The significance of your words is reduced to just 10 to 15%. 'How you say it?' - becomes more important than what you say. Even when you are articulate the efficacy of your words will not go down unless you compliment your words with voice modulation. Modulation is your ability to bring variance in Pace, Pause, Pitch, Emphasis on the keywords and the Tone.

Further, you body language* too is extremely important for making the communication convincing and effective.

Attentive listening to others is the key to build good relations. Listen to others and they will listen to you!

*(facial expression, postu…